I am a big fan of excellent customer service. I know you are probably saying to yourself….who isn’t? Everyone likes to be treated special but that just isn’t the norm. The average level of customer service is dismal in my opinion. I think we are numb to being treated poorly. That’s why when I receive incredible service it is like a jolt to my system.
A recent mini disaster in my home turned into one such surprising jolt. Just slightly over a week ago, I ordered a new dishwasher for my home from a large national chain, Ultimate Electronics. The installation of the dishwasher turned into a comedy of errors. The Ultimate Electronics installer snapped a water pipe into two then couldn’t figure out how to turn off my water. Water gushed out of the pipes for quite a few minutes until the water to the house was finally turned off. As a result, water covered not only the kitchen but went through drywall into the living room. It was obvious immediately that the damage was pretty extensive.
My first thought was I bet they won’t even take responsibility for the damage. The drywall, baseboards and carpet were ruined. The place was a mess to put it mildly.
I was very pleasantly surprised with their response. Within 5 minutes a supervisor called me and instantly took full responsibility for the damage and said their insurance would pay for everything. He immediately ordered an emergency plumber and water restoration company. Within an hour, the supervisor’s boss called me to apologize and again take responsibility. Next up the chain of command was his boss in Colorado, who called me later that night (Friday night well after normal working hours). That is three phone calls from 3 different levels of command within about 3 hours – pretty impressive huh? The insurance adjuster was at my house 4 days later. I had a check in my hands for the damage a mere 8 days after the incident.
Today is the last day of repairs for this saga. The contractors have just left and my drywall, baseboards and carpet have all been replaced. Although I wouldn’t wish this experience on anyone, it was a great example to me of sensational customer service. The moral of my little story? When you are on the receiving end of excellent customer service it is such a pleasant surprise. As a customer, I like to receive excellent service, so naturally, as a Realtor, I try to provide excellent customer service. I want each of my clients to have that same pleasant surprise when they realize that I will bend over backwards for them.
Please contact me if you are interested in purchasing a home in North Scottsdale. I specialize in golf communities including Desert Mountain, Desert Highlands, Troon and Estancia.
Carmen Brodeur JD
Realtor
Trillium Properties, LLC
9825 E Bell Road, Suite 120, Scottsdale AZ 85255
Cell (602) 791-0536
Carmen@TopScottsdaleHomes.com
www.DesertMountainHomesOnline.com
Voted in the Top 3 Realtors in Arizona every year 2015-2022, by Ranking Arizona Magazine. Her background as an Attorney gives her special expertise with contracts and negotiations. Carmen has a proven track record of success with buyers and sellers in Scottsdale.
